This FAQs section is a brief compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
- Are you really "next day" ?
- What types of files do you accept?
- When Can I See a Proof?
- Do You Offer Rush?
- How Long Does it Take to Get a Quote?
- What is the Process? How Do I Order?
- Sign Installations
- What Are Your Hours?
- What Determines Price?
- How Do I Place an Order?
- Why Do You Charge A Sketch Fee?
- What Types of Files do You Use?
- What if My File is Big!?!!
- Do You Offer Discount Pricing?
- Do You Ship?
- Is Black & White Cheaper?
Are you really "next day" ?
Yes, many jobs can be completed "next day" and literally only take 24 hours for production. Starting with approval on the quote, then paying your deposit and approval on artwork by noon, we can promise your signs will be ready for pick up by 4pm the next afternoon. Brass, Stainless, Bronze, Braille & several other options can take a week or many weeks to produce. It really depends on the types of signs you order. Also since we don't make the stands, we may need 3-5 business days to order hardware. Let us know when you need your job completed and we'll let you know which products best meet your deadline & budget. We always try to accommodate tight deadlines!
What types of files do you accept?
Vector art (.EPS or .AI) is the best. Generally a high resolution (150 dpi min.) PDF works well, too. Go ahead and Upload Your Art and we'll take a look and let you know if it's usable for your signage. PNG is fine for generating a quote but most often it's super low resolution and not clean enough art. The "original" art file or the vector EPS artwork from your designer yields the best results!
When Can I See a Proof?
Once you've "approved" pricing & we have a deposit on your order, we generally send sketches that afternoon or the next day. A deposit on your order is required before we start working on proofs. With written approval from you to proceed we will email you an invoice with link to "View & Pay" the invoice online. You'll get an electronic receipt and we'll know instantly you've paid so we can begin working on the drawings you'll need for your sign order.
Do You Offer Rush?
Sometimes we can fit in an order for you "same day". We offer very quick turnaround but usually need 24 hours to pull off our very best work. A rush fee will would apply to orders less than 24 hours, or needed for pick up "in the morning".
How Long Does it Take to Get a Quote?
Online quotes generally get sent back to you that day or the next day. If you request a quote online, detailing your deadline, quantity needed, size of you sign(s) and materials (which materials we'll use to make your sign(s)) - we can get back to you in a few hours if it's during the work week. Be sure to indicate when exactly you'll need to pick up your completed order.
What is the Process? How Do I Order?
Once the details of your order are finalized we begin with a written estimate. To place your order, please provide a 50% deposit (required on all orders) and your logo or any artwork & the production details you want for you sign(s). From there we can cut down materials and begin working on a sketch for your approval. Once the art is approved, we can likely have your sign ready for pick up by 4pm the next afternoon.
Yes, we offer sign installation. From your logo as a decal applied to a storefront or a large "For Lease" banner mounted to the sign of the building we can handle most installations of the many types of signs we make. Tell us a little about where the sign is going and send us a quick photo of the location so we can price our installation services for you!
What Are Your Hours?
We're in the shop Monday through Friday 9am - 5pm. Email us anytime, we'll get back to you as soon as we see it!
What Determines Price?
3 Main Things Determine Price: 1.) size 2.) quantity & 3.) material or substrate
How Do I Place an Order?
Fill our our Quote Request form online. We're anxious to get started on your order. We've provided helpful links & more info under "Getting Started". Please be sure to include 3 main details: Size, quantity & what materials you want us to use to make your sign & don't forget to mention your deadline! We require a 50% deposit to begin each order. One Free sketch per sign is included.
Why Do You Charge A Sketch Fee?
We offer 1 FREE sketch included with each sign ordered, but revisions and even simple changes take extra time. We charge $35 each additional sketch to cover the additional time.
What Types of Files do You Use?
We can work with most of the types of files you can send to us, but generally a "vector" file saved as .EPS or high resolution PDF is best. - PNG & JPEG files are often low resolution and these files may not be the best for printing your signs. Send us your art by filling out our Quote Request form and we'll check out your files and get back to you!
What if My File is Big!?!!
If you're file is just a few megabytes (MB) you can probably email it directly but if you're art is over 5 MB you should upload it through this website. We can handle really big files, even a few hundred megabytes. We want to make this process as painless as possible & easy on you; our perspective new favorite client!
Do You Offer Discount Pricing?
Yes, we offer discount pricing for multiple copies of the same sign (same art, same materials, same size). Generally 3 signs or more of the same art are discounted -10% or more (again, depending upon quantites).
Do You Ship?
We can arrange shipping if necessary. Locally, we encourage you to hire your own courier. We can package your signs for a fee and take them to FedEx for you. We prefer to send using your account number, then we don't charge you for shipping.
Is Black & White Cheaper?
Black & White or 1 color printing is not cheaper for our products. We use the exact same printer, same media & same labor to produce a full color sign or more simple black & white art. The pricing is the same.