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This FAQs section is a brief compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

  1. Are you really "next day" ?
  2. What types of files do you accept?
  3. When Can I See a Proof?
  4. Do You Offer Rush?
  5. How Long Does it Take to Get a Quote?
  6. What is the Process? How Do I Order?
  7. Sign Installations
  8. What Are Your Hours?
  9. What Determines Price?
  10. How Do I Place an Order?
  11. Why Do You Charge A Sketch Fee?
  12. What Types of Files do You Use?
  13. What if My File is Big!?!!
  14. Do You Ship?
  15. Is Black & White Cheaper?
  1. Are you really "next day" ?

    Yes, if ordered online many jobs can be ready for pickup by 4pm the next business day.
    Our Process:
    1.) Online Quote Request
    2.) Written Approval on Pricing
    3.) We Require 50% Deposit on All Orders (Please Pay Online)
    4.) Once you pay online, we email the Sketch to confirm your order
    5.) We need 24 hrs once you approve the sketch(es) in writing.
    * Not all products can be "next day" - 3D letters take closer to 4 or 5 weeks. Custom router shapes can take 1 week & Not every stand is available in less than 4 business days.

  2. What types of files do you accept?

    Vector Outline art (.EPS, .SVG or .AI) is the best. Generally a high resolution (150 dpi min.) PDF works well, too. Go ahead and Upload Your Art and we'll take a look and let you know if it's usable for your signage. PNG is fine for generating a quote but most often it's super low resolution and not clean enough art. The "original" art file or the vector EPS artwork from your designer yields the best results!

  3. When Can I See a Proof?

    We require 50% deposit to begin work on all orders. Once you've approved the pricing in writing and paid the deposit online, we will send a sketch to confirm your order.

  4. Do You Offer Rush?

    We can't always rush orders "Same Day". In general, if you order online and pay your deposit we can turn the job around in 24 hours. Your signs would be ready for pickup the next business afternoon by 4pm.
    If "SAME DAY" service is needed, please fill out our quote request form online. Do not call.

  5. How Long Does it Take to Get a Quote?

    We try to get Estimates sent out that same day, in a few hours. If the request comes in late in the day, we would reply with pricing the next morning.

  6. What is the Process? How Do I Order?

    If ordered online many jobs can be ready for pickup by 4pm the next business day.
    Our Process:
    1.) Online Quote Request
    2.) Written Approval on Pricing
    3.) We Require 50% Deposit on All Orders (Please Pay Online)
    4.) Once you pay online, we email the Sketch to confirm your order
    5.) We need 24 hrs once you approve the sketch(es) in writing.
    * Not all products can be "next day" - 3D letters take closer to 4 or 5 weeks. Custom router shapes can take 1 week & Not every stand is available in less than 4 business days.

  7. Sign Installations

    Yes, we offer sign installation. From your logo as a decal applied to a storefront or a large "For Lease" banner mounted to the sign of the building we can handle most installations of the many types of signs we make. Tell us a little about where the sign is going and send us a quick photo of the location so we can price our installation services for you! We may need as much as 7 -10 business days notice to schedule installations.

  8. What Are Your Hours?

    Business Hours: Monday - Friday 9am - 5pm. Email us anytime, we'll get back to you as soon as we see it!

  9. What Determines Price?

    3 Main Things Determine Price: 1.) size 2.) quantity & 3.) material or substrate

  10. How Do I Place an Order?

    Fill our our Quote Request form online. We're anxious to get started on your order. We've provided helpful links & more info under "Getting Started". Please be sure to include 3 main details: Size, quantity & what materials you want us to use to make your sign & don't forget to mention your deadline! We require a 50% deposit to begin each order. One Free sketch per sign is included.

  11. Why Do You Charge A Sketch Fee?

    We offer 1 FREE sketch included with each sign ordered, but revisions and even simple changes take extra time. We charge $35 each additional sketch to cover the additional time.

  12. What Types of Files do You Use?

    We can work with most of the types of files you can send to us, but generally a "vector" file saved as .EPS or high resolution PDF is best. - PNG & JPEG files are often low resolution and these files may not be the best for printing your signs. Send us your art by filling out our Quote Request form and we'll check out your files and get back to you!

  13. What if My File is Big!?!!

    If you're file is just a few megabytes (MB) you can probably email it directly but if you're art is over 5 MB you should upload it through this website. We can handle really big files, even a few hundred megabytes. We want to make this process as painless as possible & easy on you; our perspective new favorite client!
    Dropbox and Google Drive are also great ways to send large files.

  14. Do You Ship?

    We prefer you pick up or call your own courier. Ridesharing apps now have "package" delivery which is inexpensive and quick!
    We can take your order to UPS or FedEx at no extra charge if you generate the shipping label on your account and email it to us. There may be a small packaging fee to wrap and box up your signs.

  15. Is Black & White Cheaper?

    Pricing is the same: Black & White or 1 color printing is not cheaper for our products. We use the exact same printer, same media & same labor to produce a full color sign or more simple black & white art.